Production timelines are noted on the individual product pages, meaning how long each product will take to make. These timelines are in addition to the shipping timelines noted below.
Production Time + Shipping Time = Delivery Date
We provide complimentary shipping on diamond and sweatshirt orders across Canada. 'Trinket' products may be excluded from this and will be charged a discounted shipping rate at checkout. All orders will be shipped via Canada Post Expedited Delivery Service (3-9 business days).
We charge a discounted shipping rate of $16.00 CDN on all US orders. All orders will be shipped via Canada Post Expedited Delivery Service (6-10) business days, please note that you will need to track your package on USPS once it crosses the border. Jewelry items containing a higher dollar value will be shipped via FedEx with a tracking number and required signature.
We provide customers with multiple delivery services at checkout. Please research the individual delivery timelines and details prior to placing an order as not all services come with a tracking number. The cost of the shipment will be calculated and provided to you at checkout. Duties + Taxes are not included in the total at checkout, duties are calculated and determined by the country's Custom Agency. If any duties are applied, the payment is the sole responsibility of the recipient, not Diamonds + Sweatshirts. We are unable to modify your order once it has been placed with the courier, please ensure all information is correct before completing your order. If any shipping charges or incorrect addresses result in shipping charges due to bounced or undeliverable packages, it is the responsibility of the receiver of the goods.
ADDITIONAL SHIPPING CONDITIONS:
By placing an order with Diamonds + Sweatshirts, you are aware and in agreement of the following conditions:
- All fine jewelry orders will be shipped via a tracking service and may require a signature upon delivery
- Any and all shipping charges due to bounced or undeliverable packages (incorrect addresses) is the responsibility of the receiver of the goods
- Tracking numbers will be provided from us to the email address you have provided during checkout. The tracking link may take up to 24hrs before it activates.
- Once the shipment is handed to the courier service, Diamonds + Sweatshirts is not responsible, please track your package and contact the courier service for additional details/information.
- Diamonds + Sweatshirts is not responsible for lost or stolen packages
If you have any Shipping questions prior to placing an order please send an email to: firstname.lastname@example.org and we will be happy to help you.